Association Policies

We are always trying to improve our services. Which is why we give access to a wide range of information in a clear way to tenants, our Management Committee and our Regulators.

Castlehill’s key policies and strategies will be available below.  Please check back over summer.

Adaptations Policy

Allocations Policy

Anti Social Behaviour and Harassment Policy

Complaints Procedure

Current Tenant Debt Recovery Policy

Equality & Diversity Policy

Estate Management Policy

Fair Processing Notice

Former Tenant Debt Recovery Policy

No Smoking Policy

Pet Policy

Reactive Maintenance Policy

Rent Policy

Unacceptable Actions Policy

If there is a policy not listed which you wish to see please contact us at

Your Guide To Your Tenancy

We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.

Download Your Handbook

Our Property Locations

We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.

View Our Property Map