05

Mar

Ofgem appoints Utilita Energy following Our Power demise

Ofgem appoints Utilita Energy to take over Our Power customers.

When energy provider Our Power went into receivership in January, many Castlehill tenants were affected.  Ofgem stepped in to protect customer credit and continuity of supply and have announced that Utilita Energy Ltd has been appointed to take over Our Power accounts.

Customer accounts will be moved across to Utilita and customers should be receiving a welcome pack which will answer any questions.

Castlehill tenants are reminded that they are free to switch their energy supplier if they should wish. Ofgem’s advice is to wait until Utilita has been in touch as if you try to switch away from Utilita before they complete the transfer of your account, the switch may take longer to complete. Should customers wish to change their tariff or switch supplier, they won’t be charged any exit fees.

Utilita can be contacted on 03300 583 392 and information is available on the Utilita website. https://utilita.co.uk/help/supply-transfer