09

Apr

Paying rent – Allpay offers several solutions

Castlehill understands that these unpredictable times may make it difficult for you to pay your rent. If you are finding that the pandemic is affecting your ability to pay your bills, please contact your Housing Officer as soon as possible so they can help you navigate the help you can access and try to prevent arrears escalating.

We recognise that there will have to be a degree of flexibility concerning rent, but it should remain your priority bill.  Rent and services will be charged in the normal way on the 1st of the month and there are many ways you can make payments, details of which are all available on the Castlehill website.

We know many of our tenants use the Allpay system to pay their rent and bills and realise that remembering to stop and make the payments whilst navigating the new rules in shops may not be possible.

Castlehill tenants can now use some additional Allpay services, to help tenants pay their rent without having to leave home. Those who use Allpay can make secure online payments using their card at www.allpayments.net; For those who are cannot access the internet for payment purposes, you can also use your Allpay card to make telephone payments on 0844 557 8318; Allpay also offers a mobile app – which is available on both Android and Apple smartphones – after you set it up using your bank card you can make regular payments.

If you would like to start using Allpay to pay your rent please click here to request an Allpay card. The card will be sent to you direct from Allpay

We are constantly monitoring the information on financial assistance being made available by the government. Updates are being put onto our website daily and you can find click-throughs to other sites which can provide you with more detailed information.