28

Mar

Reminder – Rent increase – have you updated your payment method?

In February we sent you a letter to let you know that your rent would be increasing.  This is a quick reminder about the steps you should take in order to ensure your rent is paid in full and on time.

All tenants received a letter from Castlehill at the end of February that detailed what your rent and services costs would be from the 1st April 2019.

  • If you pay your rent by bank standing order you need to contact your bank to change the standing order to the new amount.
  • If you use online banking you can change your standing order by logging into your account
  • Paying your rent with Universal Credit?  You must log in to your online journal and tell the Department of Work and Pensions (DWP) about the change in your housing costs
  • Are you on Housing Benefit?  No action needed as we will advise Housing Benefit of the changes

Your rent is due on the 1st of each month.

If you have any questions or concerns please do not hesitate to contact your Housing Officer either by phone: 01224 625822 or email: info@castlehillha.co.uk