These are set up to make monthly payments direct to Castlehill from your bank account. We can automatically adjust the payment amount for you when your rent changes each April. We will give you notice before any change. Please remember to include your name and address when requesting a form.
Request a direct debit form
We can provide you with a form to give to your bank so you can set up a regular rent payment. A standing order enables you to choose the date that payment is taken. Please remember to include your name and address when requesting a form.
Request a standing order form
Register with allpay to make rent payments online, via an app, at Paypoint outlets, and at Post Office branches.
Request an allpay card
You can find out where your nearest PayPoint outlet is here.
You can find out where your nearest Post Office is here.
You can pay online using your Allpay card here. You will need your Allpay card, your debit card details and details of the amount you wish to pay. Once your payment has been accepted, please note your reference number as this is acts as your receipt.
You can pay with your debit card by visiting our Carden Place office in Aberdeen or by calling 01224 625822. If you pay over the phone, we can send you a receipt.
Universal Credit is the new benefit which supports people currently unemployed or on a low income. Rolled out in the North East from late 2018, it will replace six of the benefits you might currently be receiving:
Housing benefit;
Child tax credit;
Income support;
Working tax credit;
Income-based Jobseekers Allowance and
Income-related Employment and Support Allowance.
If you are making a new benefit claim you will automatically be moved to Universal Credit. We advise that before starting a claim, please check if you can claim severe disability premium.
Claims for Universal Credit are made through an online application process and you will need to maintain your claim using an online journal. It is important to know that when you move onto Universal Credit it can take up to five weeks for payment from when you first claim. Payments will be paid to your bank account on the same date every month (or twice monthly if that is what you opt for) and will include the element for your rent which should then be paid to Castlehill. You can opt to have this element paid directly to Castlehill if you so wish.
Universal Credit requires claimants to keep the DWP up to date using an online journal and you will be asked to sign a claimant commitment, which if not followed can cause sanctions and benefit loss.
Information on how to claim is available here.
The Scottish Government has issued a leaflet about payment options for UC. It includes information about paying housing costs direct to your landlord. There is also a Question & Answer leaflet for claimants.
The Local Authorities have produced this useful guide on Universal Credit and which include where to get additional help if required and places where you can access the internet for free.
If you receive any welfare benefit, you may be entitled to housing benefit to either help pay your rent in part or pay it in full. You are responsible for applying for housing benefit and making sure that you supply any evidence requested to process your application.
Click here to apply for housing benefit if you live in Aberdeen.
Click here to apply for housing benefit if you live in Aberdeenshire.
Click here to apply for housing benefit if you live in Moray.
