Coronavirus update

Castlehill will be open for in person appointments from September 6th – please call the office to make an appointment. We will follow Govt FACTS in order to provide our service without compromising tenants or staff health. Up to date information on the current services we can provide is available here.

Everyone is pulling together to ensure that we continue to provide you with the services you need as we start to move out of the pandemic restrictions.

Your Guide To Your Tenancy

We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.

Download Your Handbook

Our office remains closed to the public, except if you have made an appointment. Please note every Wednesday due to training, staff will be unable to answer the main office phone line until 10.30 am.

The Association continues to try to minimise the risk of infection to staff and tenants; therefore, your help and co-operation is needed to achieve this.

You can report repairs via the website or the repairs line 01224 628104.

Staff will be available for tenant enquiries as usual on 01224 625822 and information and updates will be provided via our website. 

As we move out of the pandemic the Association will continue to monitor the advice given by Government and will adapt our working practice in line with their recommendations.  Please check back for further updates.

Help and information can be found by clicking on the purple help and info button.