We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
Coronavirus update – office remains closed to public.
Castlehill Housing Association is following all Government recommendations to stay at home. This will be implemented for the foreseeable future. The Association is trying to minimise the risk of infection to staff and tenants; therefore, your help and co-operation is needed to achieve this.
You can still report emergency repairs via the website or the repairs line 01224 628104 – although some restrictions may apply because of the current situation.
Staff will be available for tenant enquiries as usual on 01224 625822 and information and updates will be provided via our website. Housing staff will be carrying out welfare checks with our tenants, just to make sure you have the help you need throughout this difficult time. Staff will try to ensure that the right support is being put in place, and if required will point you to information and organisations available. You may receive a call from a staff member – and if you have concerns you can call the office on 01224 625822.
The Association will continue to monitor the advice given by Government and will adapt our working practice in line with their recommendations. Please check back for further updates.
Help and information can be found by clicking on the purple help and info button.
Covid-19 has shown us that we must adapt to coming up with digital solutions to ensure our tenants are kept as up to date as we possibly can.
Following approval from the Management Committee, Castlehill is pleased to publish its strategic plan for the next three years.
As we are plunged once more into a national lockdown, we’d like to reassure our tenants that we will continue to provide as many services as we possibly can while ensuring the safety of tenants and staff. A full list of services in operation is available here.
Our offices have been closed to the public since March, with our staff working from home. During the festivities, staff will be on holiday from 1 pm on Tuesday 24 December 2020 and the phones will transfer to our emergency repairs service. Phone lines will re-open on Tuesday 5th January 2021 at 9 am.
Celebrating over the festive season amid this complicated pandemic is amplifying what can be a stressful time of year for some. Practical advice concerning where to get food, how to keep well and other everyday advice on keeping warm and benefits and who to contact if you are experiencing violence or domestic issues are available throughout this site or from your Housing Officer or Key Project worker.
