We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
Coronavirus update – our office remains closed to the public. Please note every Wednesday due to training, staff will be unable to answer the main office phone line until 10.30 am.
Castlehill Housing Association is following all Government recommendations to stay at home. This will be implemented for the foreseeable future. The Association is trying to minimise the risk of infection to staff and tenants; therefore, your help and co-operation is needed to achieve this.
You can still report emergency repairs via the website or the repairs line 01224 628104 – although some restrictions may apply because of the current situation.
Staff will be available for tenant enquiries as usual on 01224 625822 and information and updates will be provided via our website. Housing staff will be carrying out welfare checks with our tenants, just to make sure you have the help you need throughout this difficult time. Staff will try to ensure that the right support is being put in place, and if required will point you to information and organisations available. You may receive a call from a staff member – and if you have concerns you can call the office on 01224 625822.
The Association will continue to monitor the advice given by Government and will adapt our working practice in line with their recommendations. Please check back for further updates.
Help and information can be found by clicking on the purple help and info button.
Are you friendly? Capable? Interested in people? If so we may have a position for you.
One in four of us likely to experience a mental health problem at some point in the coming year. This is said to be more than double than pre-pandemic levels. Mental Health Awareness month hopes to get people talking about their mental health and reduce the stigma in asking for help.
The Covid-19 pandemic has resulted in a huge increase in online fraud according to data released by the UK Finance banking industry body.
Could you be entitled to further financial help as we move out of the pandemic?
