We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
Coronavirus update – office closed from March 24th.
Castlehill Housing Association is following all Government recommendations to stay at home. This will be implemented for the foreseeable future. The Association is trying to minimise the risk of infection to staff and tenants; therefore, your help and co-operation is needed to achieve this.
You can still report emergency repairs via the website or the repairs line 01224 628104 – although some restrictions may apply because of the current situation.
Staff will be available for tenant enquiries as usual on 01224 625822 and information and updates will be provided via our website. Housing staff will be carrying out welfare checks with our tenants, just to make sure you have the help you need throughout this difficult time. Staff will try to ensure that the right support is being put in place, and if required will point you to information and organisations available. You may receive a call from a staff member – and if you have concerns you can call the office on 01224 625822.
The Association will continue to monitor the advice given by Government and will adapt our working practice in line with their recommendations. Please check back for further updates.
Help and information can be found by clicking on the purple help and info button.
We’ve made some changes to our website to help keep you updated on changes to the way our services are provided throughout this uncertain period. Just click the purple box for information.
If English is not your first language there are resources out there to help.
We were delighted to hear that our tenants and the wonderful ‘My Care’ staff of Victoria Grange in Dyce have been receiving gifts of flowers and cake to cheer up staff and tenants during this difficult time.
Castlehill understands that these unpredictable times may make it difficult for you to pay your rent. If you are finding that the pandemic is affecting your ability to pay your bills, please contact your Housing Officer as soon as possible so they can help you navigate the help you can access and try to prevent arrears escalating.
