We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
Our office remains closed to the public, except if you have made an appointment. Please note every Wednesday due to training, staff will be unable to answer the main office phone line until 10.30 am.
The Association continues to try to minimise the risk of infection to staff and tenants; therefore, your help and co-operation is needed to achieve this.
You can report repairs via the website or the repairs line 01224 628104.
Staff will be available for tenant enquiries as usual on 01224 625822 and information and updates will be provided via our website.
As we move out of the pandemic the Association will continue to monitor the advice given by Government and will adapt our working practice in line with their recommendations. Please check back for further updates.
Help and information can be found by clicking on the purple help and info button.
Castlehill is delighted to be able to open our offices for in-person appointments from September 6th.
NETRALT (North East Tenants, Residents and Landlords Together) has appointed our Tenant Participation officer Catherine Coutts and Katie Taylor, Participation Lead at Grampian Housing Association as new co-chairs.
Stop Scams UK a coalition of banking and technology companies, is launching a new phone line today to help those targeted by scammers.
The new 159 number will put customers directly through to their own bank’s fraud department to enable them to check any issues. 159 is a memorable secure number that will help you get through to your bank immediately.
Did you know that you could get £140 off your electricity bill for winter 2021 to 2022 under the government’s Warm Home Discount Scheme?
New contractors have been selected for our day-to-day and empty homes repairs and our communal grounds maintenance services.
