There are many places you can turn to for information and support. Your Housing or Property Services Officer can point you in the right direction, or you can contact the organisations and services listed here.
Gas (Emergencies) -0800 111 999
Electricity (emergencies) -0800 111 999
Scottish Water (Emergencies) -08456 018 855
SEPA – flooding advice
Heatcare – 01343 842 042
NHS 24 -111 – nhs24.com
Police Scotland (Non-emergencies) – 101 – scotland.police.uk
Council Tax & Housing Benefit
Aberdeen: 08456 080 921
Aberdeenshire: 08456 081 201
Moray: 01343 563 456
Welfare Rights
Aberdeen: 01224 523 203
Aberdeenshire: 01261 813 453
Moray: 0300 123 4561
Council Housing Support Charges
Aberdeen: 01224 523 791
Aberdeenshire: 01467 629 034
Moray: 01343 567 179
Environmental Services (bin collections, bulky item uplift, street lighting)
Aberdeen: 08456 080 919
Aberdeenshire: 08456 003 900
Moray: 01343 557 073
Antisocial Behaviour Team
Aberdeen: 08456 066 548
Aberdeenshire: 01467 628 369
Moray: 0800 587 71797
Dog Warden
Aberdeen: 01224 523 737
Aberdeenshire: 01467 628 195
Moray: 01343 563 345
Duty Social Worker
Aberdeen: 01224 522 055
Aberdeenshire: 08458 400 070
Moray: 08457 565 656
SMART (Money Advice) – 01224 202 934 – SMART Money Advice
Scottish Domestic Abuse Helpline – 0800 0270 1234 – Scottish Domestic Abuse
Castlehill Info sheet on domestic abuse
Victim Support Scotland – 0845 603 9213 – Victim Support Scotland Website
Citizens Advice – 0808 800 9060 – Citizens’ Advice Scotland Website
Care Inspectorate – 0345 600 9527 – Care Inspectorate Website
These Homes – 01224 628 101 – These Homes
Apply4homes (House Exchange) – House Exchange Website
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.
