Castlehill rent is due on the 1st of each month. Tenants are consulted on any proposed rent increase, and would be contacted by letter of any changes to rent. Our rent policy is available here.

Rent is a priority bill and can be paid using one of the following methods:

Direct DebitRequest a direct debit form

Standing OrderRequest a standing order form

AllpayRequest an allpay card

Debit card – pay using your card by calling 01224 625922

Online personal banking – Castlehill Housing Association using: sort code: 82-60-11 Account number: 70175463 You must use your tenancy number as the reference

Universal Credit – The Scottish Government has issued a leaflet about payment options for UC. There is also a Question & Answer leaflet for claimants.

The Local Authorities have produced this useful guide on Universal Credit and which include where to get additional help if required and places where you can access the internet for free.

Housing benefit – you may be entitled to housing benefit to either help pay your rent in part or pay it in full.  You are responsible for applying for housing benefit.

Click here to apply for housing benefit if you live in Aberdeen.

Click here to apply for housing benefit if you live in Aberdeenshire.

Click here to apply for housing benefit if you live in Moray.

Problems paying?

We understand sometimes you may have difficulty paying your rent.

Your Housing Officer will be able to offer advice and signpost you to agencies who can help. It is important you contact them should you face a change in your circumstances.  If you do not pay your rent, action may be taken which could put you at risk of losing your home.


Your Guide To Your Tenancy

We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.

Download Your Handbook

Our Property Locations

We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.

View Our Property Map