The Association would remind Castlehill tenants that rent is your priority bill. Rent is due on the 1st of each month paid in advance. Tenants are consulted on any proposed rent increase, and would be contacted by letter of any changes to rent.
Rent is a priority bill and can be paid using one of the following methods:
Direct Debit – Request a direct debit form
Standing Order – Request a standing order form
Allpay – Request an allpay card
Those who use Allpay can make secure online payments using their card at www.allpayments.net; you can also use your Allpay card to make telephone payments on 0844 557 8318; Allpay also offers a mobile app.
Debit card – pay using your card by calling 01224 625922
Online personal banking – Castlehill Housing Association using: sort code: 82-60-11 Account number: 70175463 You must use your tenancy number as the reference
Universal Credit – You may be entitled to UC to help with your rent cost click here to apply or link to your account.
Housing benefit – you may be entitled to housing benefit to either help pay your rent in part or pay it in full. You are responsible for applying for housing benefit.
Click here to apply for housing benefit if you live in Aberdeen.
Click here to apply for housing benefit if you live in Aberdeenshire.
Click here to apply for housing benefit if you live in Moray.
We understand sometimes you may have difficulty paying your rent.
Your Housing Officer will be able to offer advice and signpost you to agencies who can offer budgeting advice. You must contact them should you face a change in your circumstances. If you do not pay your rent, action may be taken which could put you at risk of losing your home.
Should you fall behind with your rent, please contact your Housing Officer before it becomes unmanageable. Our staff are trained to talk through your options and set up repayment arrangements which we aim to get you to a point where you pay your rent in advance.
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.