Following the UK Government plans to step up measures to fight the Coronavirus pandemic, and subsequent reinforcements from the Scottish Government, Castlehill reached the decision to close our offices for the foreseeable future. We do acknowledge that this may make some tenants anxious. Our staff will continue to work, but remotely and can be contacted in the usual ways, should you have any issues. We have compiled a list of links to external resources which may be of use. Lists will be updated with information daily.
Castlehill is working hard to provide tenants with as much of our services as we can, without putting tenants or staff at unnecessary risk. Our office is closed with staff working remotely.
Housing staff will be carrying out welfare checks with our tenants, just to make sure you have the help you need throughout this difficult time. Staff will try to ensure that the right support is being put in place, and if required will point you to information and organisations available. You may receive a call from a staff member – and if you have concerns you can call the office on 01224 625822.
This is a fast-changing and complex situation and we will endeavour to keep the information as up to date as possible, however, there will be times where this will not be possible. All links should take you to the most up to date webpage available. Everyone is pulling together to deliver what we can. We trust you will bear with us. Information on local services and Castlehill information leaflets will be available below.
Kevin Stewart – Minister for Local Government, Housing and Planning to social housing tenants in Scotland – has written an open letter regarding the pandemic and its effects to all Council, Housing Association and Housing Co-operative tenants.
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.