From July 2025 RTS meters may no longer function properly causing disruption to heating and hot water supplies. It is the responsibility of all major utility and power supply companies to replace these meters with new smart metering.  You may use an RTS meter if your property has a meter that switches between peak and off peak tariff rates, such as Economy 7 or Economy 10 or a Total Heating Total Control (THTC) tariff; has a meter that automatically turns on your heating and hot water; is heated using electric or storage heaters; is located in a no-gas supply area (off grid), especially  in rural areas. These energy companies should be proactively contacting you to arrange fitting a new smart meter. If not, then please do contact your supplier direct as soon as possible.

For properties unable to have a smart meter your supplier should be offering you an alternative solution to avoid any service disruption or detriment. If you have any questions, you should contact your supplier in the first instance. You can also get free and impartial advice and support from Citizens Advice Scotland (0800 028 1456).