Recharges are invoices applied to your account, usually following a repair that you are responsible for under your tenancy agreement.
Any damage to your home should be reported to the property services department or your housing officer. If you don’t report an issue straight away, this could lead to more damage which could be rechargeable to you. Your contents insurance may cover accidental damage and subsequent recharges. This could potentially save you money. For example, a broken window might be covered by this.
Some examples of recharges during a tenancy:
Lock change or out-of-hours call out to our property services department for access;
Removal of dog waste from common or grassed areas;
Emergency call outs for non-emergency issues;
The connection of cookers, dishwashers and washing machines;
Replacement double glazing units.
Some examples of recharges after you have ended your tenancy:
Intentional damage to walls, floors or doors;
Removing unauthorised electrical alterations and safely restoring original fittings;
Once we receive your termination form, a Property Services Officer will arrange a time with you to inspect the property. We will tell you about any issues you need to deal with before your tenancy ends. If you do not, we will arrange for the work to be done and you will be recharged.
Please contact our Income Management Officer on 01224 625822 if you would like to discuss a recharge. We are happy to discuss payment plans to cover all incomes, including state benefits.
If you ignore a recharge or refuse to pay, we reserve the right to pursue the debt via an external debt collection agency and/or through legal action. This could have a substantial negative effect on your ability to gain a new tenancy in the future, both with us and with other registered social landlords.
Click on the links below for leaflets explaining our policies.
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.