Repair Response Times

The time it will take for repairs to be carried out depends on how serious they are. All response repairs are classified in three categories, with different target response times.

CategoryUrgencyTarget
1Emergency Repairs6 hours
2Urgent Repairs3 working days
3Routine Repairs15 working days
4Non Urgent90 working days

The repair category (1, 2, 3 or 4) is noted on works orders issued to contractors, and a copy will be issued to you after you report a repair.

 

 

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