Repair Response Times

The time it will take for repairs to be carried out depends on how serious they are. All response repairs are classified with different target response times.

1Emergency Repairs6 hours
2Urgent Repairs3 working days
3Routine Repairs15 working days
4Non Urgent90 working days

The repair category (1, 2, 3 or 4) is noted on works orders issued to contractors, and a copy will be issued to you after you report a repair.



Your Guide To Your Tenancy

We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.

Download Your Handbook

Our Property Locations

We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.

View Our Property Map