Right to Repair

As a Scottish Secure Tenant, you have a statutory right to have certain repairs carried out within timescales in accordance with the “Right to Repair” included in the Housing (Scotland) Act 2001.

RepairMaximum period in working days from date after date of notification of qualifying repair or inspection
Blocked flue1
Blocked or leaking foul drain, soil stack or toilet pan where there is no other toilet in the house1
Blocked sink, bath or drain1
Loss of electric power1
Partial loss of electric power3
Insecure external window, door or lock1
Unsafe access path / step1
Leaks or flooding from water or heating pipe, tanks, cisterns1
Loss or part loss of space or water heating where no alternative heating is available1
Toilet not flushing where there is no other toilet in the house1
Unsafe power or lighting socket, or electrical lighting1
Loss of water supply1
Partial loss of water supply1
Loose or detached banister or Handrail3
Unsafe timber flooring or stair treads3
Mechanical extractor fan in internal Kitchen or bathroom not working7

When you report a qualifying repair to us, we will tell you the procedure you may wish to follow in the event of our contractor not completing the repair within the correct timescale.

There may be good reasons why the repair cannot be completed.  For example, the contractor has not been able to get access to your home or parts are needed which are not readily available.

If there is an unreasonable failure to complete the works on time, you may be able to direct another contractor approved by us to carry out the works, and you may also be entitled to compensation from us.

We will keep you advised of our approved contractors. You should note that it is extremely important to follow the advice and proper procedures which will be issued to you when you first report a qualifying repair.

 

You can read the Scottish Government’s guide to Your Right to Repair here.

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