Reminder to tenants to check payments

Just a gentle reminder to tenants that as we move into April you will find your rent and service charges have changed.

It is important to remember that rent is a priority bill, the changes will affect your outgoings and because of this, we advise that you check your account to ensure that you have enough money to cover your rent.

If you use the Housing Costs page from Universal Credit, ensure you update your journal to reflect the changes. You can do this by reporting a change in circumstances and updating your “where you live and what it costs” section of the housing costs page. Make certain you include the start date of the change (01 April 2024) and include your service charges if applicable. Check your changes before clicking the ‘I understand..’ box.

For more information about using your online account including updating the Universal Credit journal please visit www.understandinguniversalcredit.gov.uk